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Please submit a ticket at milady.com/support. Our schedule is Monday through Friday, 9am to 5pm (EST), and we're closed during major holidays.

Need to change your certificate?

Please submit a ticket at milady.com/support. and follow the on-screen instructions. Make sure to include your account information (full name and email address) and how you'd like your information to appear.

Requesting Learner Records

We kindly request that you submit a ticket to milady.com/support to request access to your records. Use case problem type, "Product/Systems Support." When creating your case, please ensure that you use the same email address that you've completed your Milady Training courses with, as this will aid in the verification process. Once we receive your case, our dedicated team will promptly assist you in accessing your records.

Refund Policy for Online-only Courses

Your satisfaction is our priority. If you purchased a course within the past two weeks and have not yet completed at least 50% of it, you can request a refund. 

To initiate your request, please submit a ticket at milady.com/support, using case problem type, "Refund/Return."

Refund and Rescheduling Policy for Milady Eyelash Extensions Certification

Last updated: June 28, 2024

Non-Refundable Fees: All fees associated with the Milady Eyelash Extensions Certification are non-refundable. Your kit and textbook (if purchased) are distributed at your in-person session. 

Certification Requirements:To receive Certification, learners must complete all requirements as outlined in Milady's Eyelash Extensions Certification Process. These requirements include:

  • Successfully completing all online coursework.
  • Attending and fully participating in the in-person training session.
  • Submitting required post-training photos as specified.

In-Person Training:

  • Learners are responsible for scheduling their in-person training date immediately after purchase to ensure availability.
  • In the event of extenuating circumstances (such as illness, injury, or acts of nature), learners must notify Milady promptly.
  • A rescheduled training date must be chosen within 90 days of the original scheduled date.
  • For assistance with rescheduling your in-person training date, please contact [email protected].
  • Failure to reschedule within 90 days or next available training will necessitate repurchasing the certification to complete the program.

Contact Information: For any questions regarding this policy or to request assistance with Milady Eyelash Extensions Certification, please contact [email protected].